Service Offerings

Cloudsourcing

What is it?

Cloudsourcing is the next generation of IT Outsourcing. With more and more business critical applications migrating to the Cloud and the flexibility that they allow for on-going enhancements to meet changing business needs, a new challenge has resulted. Although upgrades are no longer an expensive, lengthy undertaking and infrastructure maintenance isn’t necessary, cross cloud platform support, administration and enhancements require a cloud expert(s).

Current Challenges

  • Resource knowledge- IT departments don’t typically have resident cross platform cloud experts
  • Cost- hiring a full time team of cloud experts to your IT department is expensive
  • Resource Scarcity- Cloud experts are in high demand, difficult to find and expensive to retain
  • Institutional Knowledge- Turn over, lack of documentation and the iterative nature of Cloud apps often means institutional knowledge is easily lost
  • Frustrated Business Users/Adoption issues- Changes take too long to implement and the promise of Cloud solutions is rapid deployment and adjustment
  • hiSoft’s Solution- Cloud Center of Excellence (COE) in Dalian, China is an extension of your IT /CRM team. We provide a scalable model that enables growth and ongoing skill-set development of your Cloud COE as your needs expand and evolve over time. If you purchase a new cloud application, we will train existing resources and/or hire new resources to support that need. In addition, although our resources are focused on cloud technologies they all have deep technical skills that can be leveraged for other tasks that need to be completed. Our team will continue to have all the requisite skills needed to service the specific needs of your Enterprise. Gone are the days where an organization has to call multiple cloud vendors to find the necessary expertise and solution to their problem. Your Cloud COE is where you can turn.

Offering:

Cross cloud platform support for:

  • Configuration
  • Administration
  • Data Management/Cleansing
  • Testing/QA
  • Development
  • Integration
  • Documentation

Qualifications:

  • Existing COE made up of certified salesforce.com, bigmachines, Eloqua and key cloud application experts
  • Successfully providing outsourcing services to the Fortune 500 and Global 1,000 since 1996
  • The management, expertise and capability in place to field a team and cross train from our 700+ qualified technical resources.
  • Team of engineers with expertise in Force.com, Java, j2EE, C++, .NET, HTML, PHP, BI, Client Server, DB2, Oracle, Sharepoint, Mainframe, Opensource
  • Security certifications- SEI Level 5, ISO 9000, Six Sigma

Delivery Model

1 mth-1 yr+ packages and customized COE

Roles Skill Certifications Experience Location

Project Manager

Business Process Engineering
Offshore liaison
Timeline and Expectation Mgmt

SFDC 201
Eloqua
BigMachines

5-6 yrs

Onshore/Offshore

Developer

Force.com (Apex/Visualforce) Java, j2EE, C++, .NET, HTML, PHP, BI, Client Server, DB2, Oracle

SFDC 401-501
Eloqua
BigMachines
BML

5-6 yrs

Onshore/Offshore

Business Analyst

Configuration, Business Proess Engineering

SFDC 201-401
Eloqua
BigMachines

2-3 yrs

Onshore/Offshore

Techniical Architect

All developer skills
Custom Development
Cross-platform architecture & solution design

6-10 yrs

Onshore

Support Administrator

Configuration
User Support
Trouble tickets

SFDC 201-401
Eloqua
BigMachines

2-3 yrs

Onshore/Offshore

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